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"The entire experience has left me a "believer" and I will be giving them my service business and future purchase business"

Browns Manassas Kia
Last updated 4 years ago

To begin, I typically despise/dread car shopping. Fortunately, I found Brown's Kia and that dread is now gone. I found a used vehicle online and went to check it out at Brown's on a Friday night. Pleasantly, I wasn't "attacked" by the salesperson when I got on the lot. In fact, he let me approach him after I checked out the exterior of the vehicle I was there to inspect - that was a big plus for me. Further, after my test drive I told my sales person (Tom Donovan) that I'd be back then next day to see the vehicle in the day light. He didn't try to "hold" me there, but merely got my contact information and we set up a time for me to return for a second look. Well, I did return and it was a no-brainer on making the purchase. It was hassle free and pleasant. After working with Tom on the paperwork, I was handed off to Derek Ryan, General Sales Manager to finalize the sale. Derek was easy going, yet professional. We joked a bit, which sets me at ease, and he made me feel confident about my purchase. It was a relatively fast process and I was very pleased about the entire deal. I purchased an extended warranty and had to bring my vehicle back for an interior stain proofing, as part of my warranty. Between my purchase and return (2 days) a star crack - the size of a nickel - appeared on my windshield. Needless to say, I was bummed. When I got to Brown's, I explained my situation to Hekmatullah Abbasi ("Hek"), the Used Car Sales Manager, and he said he would have it taken care of for me. Hek handed me over to the capable Service Advisor, Michele Bolden. Michele was the friendliest service advisor that I have ever dealt with at any dealership. She set me up in a new Kia Optima loaner while my vehicle was in for the warranty service. Needless to say, I am extremely impressed on how I was treated by everyone at Brown's Kia. The entire experience has left me a "believer" and I will be giving them my service business and future purchase business.
JohnHilkert

 

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  • 12:00 PM to 6:00 PM Sunday
  • 9:00 AM to 9:00 PM Monday
  • 9:00 AM to 9:00 PM Tuesday
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  • 9:00 AM to 9:00 PM Friday
  • 9:00 AM to 7:00 PM Saturday


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